General Privacy Policy
Cookie Policy
Data Security Policy

General Privacy Policy

Revised — November 2, 2020

Service with a Commitment to Privacy

Owens Europe GmbH, Owens Europe Ltd., and Owens Europe EOOD (“Owens”) are concerned about the protection of personal information.  It is Owens’s policy to maintain the confidentiality and privacy of personal data submitted to Owens. This can include personal information of clients, vendors, business prospects, employees, job applicants and consumers.

Client Information

Owens gathers information about its clients primarily to process your orders, but also to continue to provide superior and personalized customer service.  By collecting the information, Owens is able to make more accurate product recommendations and send email notices or reminders.

Contractual Relationship Information

Owens may use the personal information of business prospects, clients and vendors in order to establish, execute and terminate a contract.  Business prospects can be contacted during the contract preparation process using the information that they have provided.  Personal data can be processed to prepare bids or to fulfill other requests of the prospect that relate to contract conclusion.  This includes notices and advisory services for the client under the contract if this is related to the contractual purpose.  Personal information may be provided to financial institutions to process payments.  To ensure that subject information is safeguarded, personal information may be used to complete due diligence checks to ensure that subject data is only provided to third parties that have been appropriately verified and credentialed.

Advertising Information

Owens does not sell mailing lists or exchange services in return for the use of personal information.  Clients, vendors and business prospects may receive periodic mailings or emailings from Owens with information on new services and changes in service.  To opt-out, contact Owens in writing or by email at the addresses listed below or you can opt-out on the email advertisements.

Owens does not sell or advertise the personal information of job applicants, employees or data report subjects.

Employee and Applicant Information

Owens may collect information from employees and job applicants to perform its human resource functions.  Individuals will be informed of the purposes for which Owens collects and uses the personal information.  Owens will provide the Individual with the choice and means, if any, for limiting the use and disclosure of their personal information when required.  Disclosures or notices will be provided in clear and conspicuous language when individuals are first asked to provide personal information to Owens, or as soon as practicable thereafter, and in any event before Owens uses or discloses the information for a purpose other than for which it was originally collected.

Consumer Information

Owens receives information on consumers through Owens OnLine’s ecommerce platform and from its clients, vendors or other entities (courts, law enforcement agencies, educational institutions, employers, etc.) in the performance of services for and under the direction of its clients.  Where Owens is the recipient of personal information, it will use the information in accordance with the purpose indicated with the notices provided by such entities and the consent choices made by the individuals to whom such personal information relates.

Owens may disclose personal information on consumers to third parties in connection with the business transaction and purpose for which it was collected.  Third party disclosure of the personal information may include the requesting client company, affiliate companies, third party agents, in-country sources, educational institutions, employers, courts, law enforcement agencies and other persons, businesses or government agencies as necessary for Owens to complete a business transaction.

Most services are requested for the purposes of employment related decisions, credit granting and license applications.  Owens plays no part in making any decision related to how our clients use the consumer information Owens provides in the performance of the services ordered.

Transfer of Personal Information & Legal Requirements

Cross-border transfers may be made under a variety of legal mechanisms including contracts, consent and regulatory authority frameworks.

Personal information submitted to Owens may be transferred to third parties in other countries. Third-party vendors may store personal information in other countries.  Therefore, the personal information may be subject to U.S. or other laws for disclosure and may be accessible to foreign law enforcement, national security agencies or courts.  Personal information may be disclosed in response to legal requirements.

Owens also may in good faith disclose personal information and any other additional information available to Owens, for any of the following purposes: (i) to investigate, prevent or take action regarding actual or suspected illegal activities or fraud; situations involving potential threats to the physical safety of any person; or violations of Owens’s terms of use; (ii) to respond to subpoenas, court orders, or other legal process; (iii) to establish or exercise Owens’s legal rights; or (iv) otherwise to comply with applicable law.


In some cases, Owens, processes personal data with written consent. In the case of processing your data on the basis of consent, the processing will be in the scope and for the purpose in the consent given. Consent may be withdrawn at any time and its withdrawal shall not affect the lawfulness of the processing based on the consent prior to its withdrawal.


Owens is committed to protecting personal information.  While Owens cannot guarantee the security of the information, Owens utilizes a combination of online and offline security technologies, procedures and organizational measures to help safeguard consumer information against loss, misuse and unauthorized access, disclosure, alteration and destruction.

Data Integrity and Purpose Limitation

In accordance with applicable law, Owens takes reasonable steps to ensure that the information Owens collects is accurate, complete, current and reliable for its intended use.  Owens only collects data that is necessary for the purposes listed above. Owens takes reasonable and appropriate measures to retain personal data only for as long as Owens has a legitimate legal or business need, such as compliance with legal or contractual retention obligations, retention for audit purposes, customer service, security and fraud prevention, preservation of legal rights or other reasonable purposes consistent with the purpose of the collection of the information.

Owens makes every effort to ensure that the data it collects and stores is as accurate as possible. Owens cannot guarantee, however, that third parties are accurate in their information. Therefore, Owens denies any responsibility for the accuracy of the data supplied by any third-party sources of information or by Owens’s clients.


An individual may request, in writing, the personal information collected and maintained.  In the case of consumers, this includes a copy of their consumer report.

Owens affords the consumer a reasonable opportunity to correct, amend or delete information that is inaccurate or incomplete, except where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy or where the rights of persons other than the individual would be violated.  Individuals who wish to exercise these rights may contact Owens using the contact details listed below.

For security purposes, Owens will require verification of the consumer’s identity.

Contact Information

Consumers for additional information contact:

Linda Mathis
Compliance Officer
Owens OnLine LLC
3632 Land O’ Lakes Boulevard, Suite 105-6
Land O’ Lakes, FL 34639 USA
Phone: +1 813-877-2008 ext. 5016

Owens OnLine LLC has appointed Owens Europe GmbH as it’s EU representative.

Clients, vendors, employee or other non-consumer additional information contact:

Owens Europe GmbH
Giessereistrasse 10
83022 Rosenheim
Phone: +49 89-1241386-20

Policy Changes

This policy may be amended from time to time.  Any changes that are made to the existing privacy policy of Owens will be posted on this website.

Cookie Policy

Revised — April 3, 2019

Owens Europe GmbH, Owens Europe Ltd., and Owens Europe EOOD (“Owens”) uses a standard technology called a cookie.  A cookie is a small file that is sent to your computer by Owens’ website.  Owens uses cookies to allow you to move quickly through the site.  This is accomplished in many ways using several different cookies.

How This Site Uses Cookies

This website uses the following cookies:

Cookie Type Details
Strictly Necessary Cookies These cookies enable services you have specifically requested.  The cookies are stored in temporary memory only while a
user is visiting the website and they are deleted from memory when the user closes the browser.  These essential cookies
usually contain information that identifies a session.   Without the cookie, a session could not exist.  The net result would be
that a user would have to re-enter their username and password on every page.
Performance Cookies These cookies collect anonymous information on the pages visited.  Owens collects certain aggregate details when you visit
the website.  The cookies used do not collect personal information.  The cookies tell Owens things such as how many
users visited the site and the pages accessed.  By collecting this information, Owens learns how to best tailor the website to visitors.

Owens uses the following third party analytic cookies:

Cookie Name Purpose
Google Analytics uses the cookies “_ga” and “_gat” Owens uses Google Analytics to give insights into how users interact with the website.  To obtain these insights, Google
Analytics uses a number of cookies.  The information collected is anonymous and statistical.

Google Analytics Privacy Policy. Google provides an opt-out plug-in for most common website browsers.

Policy Changes

This policy may be amended from time to time.  Any changes that are made to the existing policy of Owens will be posted on this website.

Data Security Policy

Revised — April 3, 2019

Owens Europe GmbH, Owens Europe Ltd., and Owens Europe EOOD (“Owens”) realizes the importance of secure online transactions to protect information from any loss, misuse, disclosure, alteration or destruction.  To help safeguard the information we obtain and process in our website, Owens utilizes a combination of online and offline security technologies, procedures and processes.

Data Encryption

Owens’ system utilizes industry standard encryption technology.

Data Retention

Owens’ system will retain the data as long as the purpose for which it was collected remains or until it is no longer necessary for any other legal or business purposes.  After its retention period expires, Owens will destroy the data using industry standard tools or devices.

Physical and Logical Security

Owens’ systems are located in a secure facility where physical access to the systems including its backup media is monitored and granted only to persons with a valid business need.  The network is protected with multiple layers of security including firewalls.  In addition to using SSL encryption, access to the services in the website requires strong password authentication.

Before the introduction of new methods of data processing, particularly new IT systems, technical and organizational measures to protect personal data shall be defined and implemented. This applies regardless of whether data is processed electronically or in paper form.

Security Vulnerability Management

Owens’ systems and its underlying subsystems are hardened using industry best practices and standards.  Critical security patches are implemented promptly.

Policy Changes

This policy may be amended from time to time.  Any changes that are made to the existing policy of Owens will be posted on this website.